We have all felt the impact of the supply chain issues, shipping delays and labor shortages. As we look forward into 2022, Neal Systems has been taking steps to ensure our customers are shielded from some of the avoidable problems that can occur when you have limited stock and limited staff. Our team has a large technician team with varying expertise areas that can provide expert level maintenance and engineering for you.
Our on-site calibrations, which are done via a tablet, generate certificates electronically and immediately. All information is stored securely in the cloud with full customer access to make searching, sorting and filtering certificates easy.
The technicians on our preventative maintenance team can perform a range of tasks from single instruments through to entire systems. They have experience in dealing with situations where no drawings or manuals currently exist and can reverse engineer those documents through site visits from highly experienced field personnel. This means we can either follow established PM procedures or design and document them from scratch.
Need on site-service on a whim? NSI has a range of unscheduled plans ranging from cost effective business hours, telephone only support, right through to 24/7/365 on-site support. All service plans get a dedicated telephone number that rings through directly to the service department during work hours and the on-call service tech during off hours.
Need a guarantee of on time shipment? For an annual fee, a customer can buy into the full guaranteed stock list with the knowledge that NSI will ship the same day if requested before 2pm.
NSI can even monitor your SCADA and PLC networks remotely to let you know if there are any problems before you even know yourself. These services can prevent downtown and limit the expenses associated with installation and instrumentation assistance.
These are just some of the services available to our customers. We look forward to assisting you with reliable, efficient and on-time services and solutions in 2022. For a complete list of available options schedule, a quick call with one of our team members today!