We’re excited to share that Neal Systems (NSI) is now the official representative for KELLER Pressure in Maryland and Virginia.
Over the past year, we’ve supported KELLER across the Northeast helping customers implement reliable pressure and level measurement solutions in real-world applications. Expanding into MD and VA allows us to bring that same level of service, responsiveness, and technical support to a broader region.
Why KELLER?
KELLER has consistently impressed us – not just on paper, but in the field.
Their submersible level transmitters, in particular, stand out for their:
Reliability in demanding environments
Accuracy you can count on
Practical features, like re-ranging via RS485
Add in U.S.-based manufacturing in Virginia and fast turnaround times (often under a week), and it’s a solution that’s built to perform and keep your projects moving.
If you’re operating in Maryland or Virginia, you now have direct access to:
Local support
Application guidance from engineers who understand your challenges
A partner who stays involved beyond the initial install
Meet Your Local Resource
Supporting this region is Shaun Baines, Territory Manager for Maryland, D.C., and Virginia.
Shaun brings a unique background, including 20 years in aviation engineering with the U.S. Coast Guard, along with an MBA from Auburn University. He now leads NSI’s efforts in the region, working directly with customers to solve application challenges and deliver reliable solutions.
When he’s not working with customers, you’ll likely find him on his 40-acre farm in Louisa, VA – usually with a few projects (and animals) to keep him busy.
This acquisition was finalized on January 1, 2026, and represents and exciting new chapter for both companies and our customers. Click here to see our initial announcement.
Why NETS?
For years, NETS has built a strong reputation for technical knowledge, customer trust, and having fun along the way. That approach aligns closely with how we operate at NSI.
Dominick recently sat down with Dave Neal (Owner) and Shane Filer (President) to discuss why this partnership makes sense, what it means for customers, and where we’re headed next. Watch the conversation — there’s even some humor in the second half.
Who is NSI?
We combine engineering expertise, best-in-class products, and practical solutions to help our customers meet their process and control needs. Our team provides support every step of the way:
We’d like to introduce some members of our team and welcome a new engineer who has joined us from NETS.
These are the folks who provide application guidance, technical support, and solutions that our customers rely on everyday.
Dexter Vilar
With 27 years in industrial controls and a BSEE from Penn State, Dexter specializes in Eurotherm controllers and process heating systems. He also teaches training classes and enjoys tackling design challenges.
Hugh holds a B.S. in Systems Engineering from the U.S. Naval Academy. He specializes in temperature control, SCADA, and industrial networking. Outside of work, he enjoys spending time with his family.
Joe has over 20 years of experience, including time at Eurotherm in England, and is an ISO17025-certified aerospace temperature and data specialist. He ensures precise installation, calibration, and field support while solving complex technical challenges.
Andy joined Neal Systems from NETS, where he specialized in temperature process control, heaters, and data acquisition. He holds degrees in mechanical engineering and mechatronics from Northeastern University and brings hands-on curiosity to every project.
Stephen has 35+ years of industrial automation experience and leads high-precision temperature, process, and safety projects at Neal Systems. Outside of work, he enjoys biking and spending time outdoors, a passion he’s had since growing up in England.
See more faces behind NSI’s customer care, applications, solutions, service, and leadership teams on ourTeam page.
Curious how we work? Watch The NSI Story to get an inside look at our team, our approach, and what drives the way we deliver solutions for our customers.
We’re excited about what’s ahead and look forward to continuing to deliver the expert solutions, technical support, and hands-on guidance you’ve relied on, strengthened by the expanded capabilities of our combined team.
We’re excited to share the latest episode from the NETS podcast — Episode 17: From Crown to Patriot – Meet Neal Systems!
This special episode marks a milestone moment: the official transition of the NETS business to Neal Systems, effective January 1, 2026.
What’s Inside This Episode
In this final installment of the NETS podcast for the year, host Dominick DeLuca sits down with Dave Neal and Shane Filer — leaders from Neal Systems — to talk about:
What the acquisition means for customers, partners, and our team.
Meet the Neal Systems leadership & team: Dave and Shane’s backgrounds and vision.
Expanded engineering depth and capabilities your business can now tap into.
Continuity and support: key NETS team members continuing to serve you.
A fun, unexpected second half packed with laughs, culture stories, and banter.
Whether you’re an existing customer, partner, or longtime podcast listener, this episode gives you an honest, insightful look at what’s next for New England and NSI — and why the transition sets the stage for even greater technical support and regional service.
Episode 17: From Crown to Patriot – Meet Neal Systems
The recent Verizon cellular service disruption has affected municipalities and utilities across multiple regions. While outages are an expected reality of large communications networks, they highlight an important consideration for municipal utilities: how resilient are the communication paths supporting SCADA and remote operations?
Connectivity as a Utility Dependency
Water, wastewater, and electric utilities rely on communications networks to:
Monitor and control SCADA systems
Operate remote pumping and lift stations
Monitor substations and distribution assets
Transmit alarms and operational data
When communications are interrupted, utilities may temporarily lose visibility, control, or alarm awareness – even if the outage is brief.
The Challenge of Single-Path Communications
Many municipal systems rely primarily on a single communications method, often commercial cellular. Cellular is typically easier and more cost-effective to deploy, making it an attractive option for remote and distributed assets.
However, this approach also means that ownership and control of critical operational data and connectivity are partially offloaded to a third party. During outages, that tradeoff becomes more visible.
While cellular networks are highly reliable, they are not immune to:
Carrier outages
Fiber cuts
Power disruptions
Weather-related events
When no alternative path exists, utilities may face operational blind spots during these events.
Designing for Resilience
To reduce this risk, many utilities are moving toward hybrid communication architectures. These designs:
Incorporate multiple wireless technologies
Allow systems to fail over if one path becomes unavailable
Reduce dependence on a single carrier or network type
An example of this approach is the GE Vernova MDS™ Orbit industrial communications platform, which supports cellular, licensed and unlicensed radio, and Wi-Fi within a single device. This flexibility allows utilities to design redundancy based on operational requirements rather than being limited to one network.
Why This Matters for SCADA and Operations
Resilient communications support:
Higher system uptime
Continuous alarm visibility
Improved operational confidence
Better alignment with critical infrastructure cybersecurity and reliability standards
Learning From Outages
Rather than viewing outages solely as disruptions, they can serve as stress tests for communication architectures. They help utilities identify where single points of failure exist and where additional redundancy may be warranted.
As municipal utilities continue modernizing infrastructure, communications design will remain a foundational component of system reliability – Not just during outages, but every day.
Take a moment to assess your utility communications: where are the single points of failure, and how would your systems respond during an outage?
We’re thrilled to share some exciting news — Neal Systems is acquiring New England Temperature Solutions (NETS), owned by our longtime friend Dominic Deluca. The acquisition will be finalized on January 1st, 2026, marking an exciting new chapter for both companies and our customers.
This partnership will help us achieve several key goals:
Expanded Temperature Expertise: We’re growing our capabilities with Watlow and Eurotherm process heaters, controllers, and power controllers.
New Team Members: We’re thrilled to welcome multiple star players — Paul Chamberlain (Sales), Andy Bowser (Application Engineering), and Lisa Mattarese (Customer Service)
Valuable Technical Resources: Dom’s incredible collection of how-to videos and educational content will continue to benefit our customers and team.
A New Home Base: Our new Attleboro, Massachusetts office will strengthen our support for New England and open up opportunities for continued growth.
With these additions, Neal Systems is strengthening its ability to serve customers across the Northeast — with even more amazing customer service and technical know-how to our ever-expanding customer base.
We look forward to sharing more updates as we integrate our teams and expand our capabilities.
