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It’s Official: Neal Systems Acquires New England Temperature Solutions (NETS)

February 3, 2026 | Company News

 
 
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We’re excited to officially share that Neal Systems has acquired New England Temperature Solutions (NETS), owned by our longtime friend, Dominick Deluca.

This acquisition was finalized on January 1, 2026, and represents and exciting  new chapter for both companies and our customers. Click here to see our initial announcement.

Why NETS?

For years, NETS has built a strong reputation for technical knowledge, customer trust, and having fun along the way. That approach aligns closely with how we operate at NSI.

Dominick recently sat down with Dave Neal (Owner) and Shane Filer (President) to discuss why this partnership makes sense, what it means for customers, and where we’re headed next. Watch the conversation — there’s even some humor in the second half.
 
 
 

Who is NSI?

We combine engineering expertise, best-in-class products, and practical solutions to help our customers meet their process and control needs. Our team provides support every step of the way:

⮞ Application guidance & instrumentation selection

⮞ Calibration & preventative maintenance

⮞ Installation & commissioning

⮞ Engineering services

 

Meet Our Team

We’d like to introduce some members of our team and welcome a new engineer who has joined us from NETS.

These are the folks who provide application guidance, technical support, and solutions that our customers rely on everyday.

See more faces behind NSI’s customer care, applications, solutions, service, and leadership teams on our Team page.

 

Curious how we work? Watch The NSI Story to get an inside look at our team, our approach, and what drives the way we deliver solutions for our customers.
 
The Neal Systems Story
 
 
 

We’re excited about what’s ahead and look forward to continuing to deliver the expert solutions, technical support, and hands-on guidance you’ve relied on, strengthened by the expanded capabilities of our combined team.

— The Neal Systems Team

Questions? Contact us here.


New Podcast Episode: From Crown to Patriot – Meet Neal Systems

January 27, 2026 | Company News

We’re excited to share the latest episode from the NETS podcast — Episode 17: From Crown to Patriot – Meet Neal Systems!

This special episode marks a milestone moment: the official transition of the NETS business to Neal Systems, effective January 1, 2026.

What’s Inside This Episode

In this final installment of the NETS podcast for the year, host Dominick DeLuca sits down with Dave Neal and Shane Filer — leaders from Neal Systems — to talk about:

  • What the acquisition means for customers, partners, and our team.

  • Meet the Neal Systems leadership & team: Dave and Shane’s backgrounds and vision.

  • Expanded engineering depth and capabilities your business can now tap into.

  • Continuity and support: key NETS team members continuing to serve you.

  • A fun, unexpected second half packed with laughs, culture stories, and banter.

Whether you’re an existing customer, partner, or longtime podcast listener, this episode gives you an honest, insightful look at what’s next for New England and NSI — and why the transition sets the stage for even greater technical support and regional service.

Episode 17: From Crown to Patriot – Meet Neal Systems

Episode 17: From Crown to Patriot – Meet Neal Systems

 


What a Cellular Outage Reveals About Municipal Utility Communications

January 15, 2026 | Company NewsProduct News

The recent Verizon cellular service disruption has affected municipalities and utilities across multiple regions. While outages are an expected reality of large communications networks, they highlight an important consideration for municipal utilities: how resilient are the communication paths supporting SCADA and remote operations?
 

 

Connectivity as a Utility Dependency

Water, wastewater, and electric utilities rely on communications networks to:
 

  • Monitor and control SCADA systems

  • Operate remote pumping and lift stations

  • Monitor substations and distribution assets

  • Transmit alarms and operational data

When communications are interrupted, utilities may temporarily lose visibility, control, or alarm awareness – even if the outage is brief.
 

The Challenge of Single-Path Communications

Many municipal systems rely primarily on a single communications method, often commercial cellular. Cellular is typically easier and more cost-effective to deploy, making it an attractive option for remote and distributed assets.

However, this approach also means that ownership and control of critical operational data and connectivity are partially offloaded to a third party. During outages, that tradeoff becomes more visible.

While cellular networks are highly reliable, they are not immune to:

  • Carrier outages

  • Fiber cuts

  • Power disruptions

  • Weather-related events

When no alternative path exists, utilities may face operational blind spots during these events.
 

Designing for Resilience

To reduce this risk, many utilities are moving toward hybrid communication architectures. These designs:
 

  • Incorporate multiple wireless technologies

  • Allow systems to fail over if one path becomes unavailable

  • Reduce dependence on a single carrier or network type

An example of this approach is the GE Vernova MDS™ Orbit industrial communications platform, which supports cellular, licensed and unlicensed radio, and Wi-Fi within a single device. This flexibility allows utilities to design redundancy based on operational requirements rather than being limited to one network.
 

Why This Matters for SCADA and Operations

Resilient communications support:
 

  • Higher system uptime

  • Continuous alarm visibility

  • Improved operational confidence

  • Better alignment with critical infrastructure cybersecurity and reliability standards

 

Learning From Outages

Rather than viewing outages solely as disruptions, they can serve as stress tests for communication architectures. They help utilities identify where single points of failure exist and where additional redundancy may be warranted.
 
As municipal utilities continue modernizing infrastructure, communications design will remain a foundational component of system reliability – Not just during outages, but every day.
 
Take a moment to assess your utility communications: where are the single points of failure, and how would your systems respond during an outage?
 


Neal Systems to Acquire New England Temperature Solutions — Expanding Our Expertise in Temperature Control

November 3, 2025 | Company News

 
We’re thrilled to share some exciting news — Neal Systems is acquiring New England Temperature Solutions (NETS), owned by our longtime friend Dominic Deluca. The acquisition will be finalized on January 1st, 2026, marking an exciting new chapter for both companies and our customers.
 
This partnership will help us achieve several key goals:
  • Expanded Temperature Expertise: We’re growing our capabilities with Watlow and Eurotherm process heaters, controllers, and power controllers.
  • New Team Members: We’re thrilled to welcome multiple star players — Paul Chamberlain (Sales), Andy Bowser (Application Engineering), and Lisa Mattarese (Customer Service)
  • Valuable Technical Resources: Dom’s incredible collection of how-to videos and educational content will continue to benefit our customers and team.
  • A New Home Base: Our new Attleboro, Massachusetts office will strengthen our support for New England and open up opportunities for continued growth.
With these additions, Neal Systems is strengthening its ability to serve customers across the Northeast — with even more amazing customer service and technical know-how to our ever-expanding customer base.
 
We look forward to sharing more updates as we integrate our teams and expand our capabilities.
 
Stay tuned for more details coming soon.


Neal Systems Now Represents Foxboro Instrumentation & Remote Operations Across New York

June 23, 2025 | Company NewsProduct News

We’re thrilled to announce a major expansion: Neal Systems is now the official representative for Foxboro Instrumentation and Remote Operations throughout the entire state of New York.

This includes solutions in:

  • Instrumentation – Flow, Pressure, Level, and Temperature

  • Remote Operations – GeoSCADA (formerly ClearSCADA), SCADAPack RTUs, and Trio Wireless

Why Foxboro Chose Neal Systems

Foxboro selected Neal Systems as their trusted partner for New York based on several key strengths:

  • Proven Track Record – Over 15 years representing Foxboro in territories from Pennsylvania to Virginia.

  • Established NY Presence – A 20+ year history supporting New York customers with brands like Metrix, MTL, L&J, Alta Solutions, Keller, Watlow, Eurotherm, and Chessell.

  • Deep Technical Expertise – From instrumentation to automation, our engineering bench runs deep.

  • Customer-Focused Support – A team built around fast response times, hands-on help, and personalized training.

  • People & Logistics That Make a Difference – Our culture and commitment to excellence set us apart.

Meet Your Neal Systems Support Team

We’ve assembled a team of experts to make sure New York customers have everything they need—from technical guidance to fast service and support.

👥 Customer Service

Our customer care team is always ready to assist with orders, questions, or anything in between.

  • Customer Care / Order Entry – Jacklyn Tully

  • Operations Manager – Laura Kane

  • Customer Experience Manager – Helen Batchelor

🌍 Outside Sales

Serving every corner of New York:

  • Western NY – Justin Bendik (Territory Manager)
    Based locally and available to support the Buffalo region and beyond. (We’re also hiring for a rep in Buffalo—come chat with us if you’re interested!)

  • Eastern NY – Ed Owens (Territory Manager)

  • Sales Manager – Mark Pfender

🧠 Application Engineering

Whether it’s instrumentation or remote operations, our engineers love a challenge:

  • Instrumentation – Walter Freeman

  • Remote Operations – Dave Schroeder & Joe Klinkhoff

  • General Support – Hugh Davison & Shane Filer

🛠️ Field Service

Our field service team provides on-site help, calibration, commissioning, and more:

  • Cecilio Ramirez

  • Joe McCracken

  • Brian Weischedel

🔧 Technical Support

Ready to troubleshoot and assist with any setup or application questions:

  • Hanlon Doyle

  • Dexter Vilar

Want to put a face to the name? Visit our Team Page to get to know us better.

We’re proud to bring the trusted performance of Foxboro instrumentation—and the reliability of Neal Systems support—to even more customers across New York.

Need a quote, want to discuss your next project, or just have a few questions? Contact us here.

View Official Announcement Letter


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